The items arrived today and they are the perfect fit. Please pass on my thanks... I am absolutely delighted!
- Jayne M, UK (August, 2017)
Hi Asia, [the HOLLY 36C] fits perfectly! Thanks so much for your help, you are a pro!
- Lauren B, AU (August, 2017)
Thank you so much for your help. So happy I found you guys. Stickies [stick-on cups] just weren't cutting it!.
- Samantha G, CA, USA (August, 2017)
Hi Asia, Just wanted to let you know that I went and tried the underwear on with the wedding dress on Saturday and it fits a treat and can not be seen at all! Thanks so much with all your help, I am very happy with it :)
- J Mann, UK (August, 2017)
Hi Asia, the bodices you sent me were a COMPLETE success! They are both amazing and I can't believe I found something that is going to make me feel so much more comfortable on my wedding day/night. I can't thank you enough for all of your help.
- Alex E, CA, USA (July, 2017)
"We recommend ENDER LEGARD undergarments to all of our brides! In particular those who have chosen a low back gown. Our brides love how you can achieve a smooth and seamless aesthetic while getting that support and lift we all want!"
- Lauren Hooper, Designer, Rue De Seine, NZ (July, 2017)
Hi Asia!, I received my body suit, and I am SO PLEASED! You were right, the HOLLY 32E you recommended fits me perfectly! Your customer service is astounding, and I truly felt confident in my purchase after speaking with you, even though I was initially really nervous. You were able to assure me I would be satisfied and I certainly AM! I am more than happy with my purchase, and I highly recommend Ender Legard to every woman, but especially to large breasted women. The design and support is ABSOLUTE PERFECTION, and it is so comfortable and natural feeling. It is more than worth the price, and I am so happy I have a solution for support with my backless wedding dress. I recommend anyone that has any hesitation at all to just have a conversation with Ender Legard customer service, and surely all their worries will dissipate as mine did! Thank you again! I'm in LOVE!
- Courtney S, CA, USA (July, 2017)
I wore this under @suzanneneville Eden and it was perfect, both comfy and sexy!
- Charlotte G, UK (July, 2017)
Hi Asia, Just an email to say a huge thank you. The bodice fitted like a glove. It fitted me on the body perfectly, and is also beautiful…. The material is also fantastic and I feel confident in the product. Thank you so so much! [My ENDER LEGARD bodysuit] is now officially the most expensive thing I own, [apart from] my dress. But as a garment you are the only brand that really delivers. You're a 100 x better than [another brand].
- Esther H, UK (July, 2017)
Hi Asia, I'm so excited it worked! …. my bridal shop A&Be bridal, told me about y'all. Thanks!
- Maegan T, TX, USA (July, 2017)
I am super happy with the piece! I cannot thank you enough for all of your help. This was probably one the things that was stressing me out most about my wedding and you were a huge help in finding the solution. The customer service I received was impeccable and I am forever grateful. Thank you again!
- Anna D, IL, USA (July, 2017)
Hi Asia, I got the HOLLY. It's perfect, just as I imagined it would be. Thanks again for all your help. I can't wait to bring it to my next fitting.
- Lisa H, CA, USA (July, 2017)
Thank you thank you thank you for producing such incredible underwear! One of my brides came in with the backless body to wear under a Rue De Seine and it made my fittings super easy. They are completely perfect with these dresses so I am telling all my brides about you! You have literally saved us this fitting season. Low backs and support with the option of clear straps...amazing amazing amazing!
- Leonie Lawmon, Boutique Owner, Leonie Claire, UK (June, 2017)
One of our brides recently bought your [HOLLY, 34E] bodysuit for her wedding and it was perfect.
- Beck, Jean Jackson Couture, UK (June, 2017)
Many thanks for your help picking the right bra... great service!
- Jennifer S, UK (June, 2017)
My [UMA 34B] has arrived and it fits perfectly!!! … thank you again for an excellent service (and a gorgeous, perfect undergarment to wear on my wedding day)
- Sam W, UK (May, 2017)
I would just like to thank Ender Legard for an amazing [HOLLY 34DD] product. I am incredibly impressed!!
- Trine C, Denmark (May, 2017)
I picked up the [GRACE 34D] corset today and it fits beautifully. Thank you again!
- Anita B, Norway (May, 2017)
Hi Asia, I tried the [MIA 32D] bodice today and just wanted to let you know that it fits perfectly. And it's absolutely lovely with a great support. Amazing product which I'm so happy that I've found it! Thank you very much for your assistance!
- Dorota D, UK (May, 2017)
Just received my [HOLLY 32E] bodysuit and I absolutely love it, it's so beautiful and fits just perfect...I feel 100% supported, it is so comfortable and looks so much more flattering than the [other brand I purchased] I was starting to think I would never be able to have my dream dress but now I can :o), thank you so much for all your help.
- Bernadette N, UK (May, 2017)
Your undergarments are so lovely. They are not cheap - but I have tried a lot of 'backless' body suits and they have all been a terrible fit and very uncomfortable - you really get your money’s worth with Ender Legard. I will be thoroughly recommending them!
- Charlotte P, UK (May, 2017)
Dear Asia, It is absolutely perfect! Thank you so much for your help - I was thinking of giving up and trying to make my own until I saw your promising website. It is a beautiful piece of underwear, comfortable, supportive, non-plastic and non padded. I am very pleased with it [HOLLY, 32DD] and will try it on under the dress next week - and if all is well (which I am sure it will be) I will recommend your bras to the bridal shop, instead of the plastic stick on ones they suggested to me. Thank you so so much.
- Amy C, UK (May, 2017)
I just wanted to let you know that the bodice worked wonderfully under my dress at the fitting, and everyone at the bridal boutique was so impressed with your product/design. I can't wait to wear it all on my wedding day…
- Sara L, Denmark (May, 2017)
Asia, I have placed the order and added the comment for silicon straps. You are a like-minded thinking woman... I have been smiling to myself about going on the lookout for more backless dresses to justify the underwear purchase. Congratulations to you for your designs - I am very pleased I found you.
- Kay T, UK (April, 2017)
Hi Asia, I just wanted to let you know that I have received my order through and it works perfectly with my dress. It has solved all my problems and worries :) Thank you for your excellent and efficient service.
- Sophie A, UK (April, 2017)
Hi Asia, just wanted to let you know that I received my HOLLY and I love it. It fits great and does not show through my double layered satin top. Thank you once again for all your help during my inquiry and shopping and wishing you success in the future.
- Lana H, Croatia (March, 2017)
Thank you very much Asia!! I really appreciate all the help … My bachelorette, bridal shower AND rehearsal dresses are also backless, this was essential!
- Carol B, CA, USA (March, 2017)
That is so great!! Thankyou, and i really appreciate you letting me know, the help and communication from staff has been amazing :) Thanks again
- Monique F, Australia (March, 2017)
My UMA and MIA backless bodysuits are perfect! They tuck in in all the right places and provide great support whilst making you feel sexy and confident. Asia’s expert eye on body shape and recommendations on size were spot on!
- Carla J, South Africa (March, 2017)
I just wanted to say thank you so much for your help and recommendation. You were exactly right, the UMA is a perfect fit and looks beautiful on. It is such a relief! Looking forward to getting my dress now.
- Marsha S, UK (March, 2017)
Thank you for the very quick shipment, I'm impressed with your service. The champagne colored [HOLLY] body will be perfect for under my wedding dress.
- Milou K, Netherlands (February, 2017)
…I’ve bought [the HOLLY] to go with my (almost) backless dress. I’m a 30/32 G and I contacted [ENDER LEGARD] with my measurements and was assured that the 36DD would fit. I bought it and it does!
- bellsprout, UK
The [HOLLY] 34DD was perfect in every way. It gave me brilliant support and a lovely shape as well as being so comfortable!
- Olivia D, UK (February, 2017)
I received my order on Monday and it fits perfectly, thank you! I want to complement you on excellent service! The package reached me sooner than any goods from and in South Africa ever did. And it was over a weekend also! Well done and one can clearly see the quality and value of both your product and service!
- Hanlie N, South Africa (February, 2017)
Asia was incredibly helpful in finding the right undergarment for my wedding dress. When my first piece came, I could immediately tell the quality was beautiful, but I hadn't measured my cup size correctly to the chart by mistake. I reordered a size down, and Asia reached out to make sure everything was okay with my first order. She walked me through my measurements, helped me find the perfect item with the support I need, and even called me from the UK to confirm that my order was correct. I can't wait to walk down the aisle feeling confidence, secure, and smooth thanks to the Ender Legard team.
- Rachel F, NY, USA (February, 2017)
We love your products and they work so well with our dresses! We will continue recommending you to our brides!
- The Mews Bridal, London, UK (Feb, 2017)
Thanks so very much it fitted a dream, perfect size!
- Rosa McN, UK (February, 2017)
Such a great product, so happy I found your company!
- Jo S, UK (January, 2017)
I recently ordered a GRACE corset and am delighted with it! It has transformed my wedding dress, so I'm very grateful to you for providing a beautifully crafted solution. I can't tell you what a difference you've made in terms of my peace of mind. I was prepared to buy an entirely different dress, but with your help there's no need.
- Ceri J, UK (January, 2017)
My bodysuit from Ender Legard is more than great. It fits fantastically and I received great help from [ Ender Legard’s creative director] Asia Smaga. I can recommend that everybody who wants to have a good shape in their wedding dress consider Ender Legard bodysuits. Again, all the credit goes to Asia; she was a great in answering all my questions really quickly which was really helpful.
- Monique vd H, Netherlands (December, 2016)
Dear Asia, HOLLY has arrived. It's wonderful. Thank you very much! I'll use it for my marriage (10/6/17). It's special for me... Thank you, thank you, thank you.
- Caterina A, Italy
I looked everywhere online for something that would work ([my wedding dress] is extremely low backed and nothing seemed like it would work!). I finally found backless body suits at Ender Legard. They are pricey but I finally gave in, ordered one and it's perfect! I figured if I had an expensive dress I might as well order underwear that made me comfy and I didn't need to worry about all day!
- Kielly M, UK
Dear Asia, I got the "GRACE" [plunge neck corset] today! Well it's simply PERFECT! - Thank You
- Tessy R, Luxembourg
Single best purchase I have ever made, ever.
- Melissa C, CA, USA
I already have mine. And I look stunning in it.
- Maria C, Puerto Rico
Thanks! Everything stayed in place ;-) most magical day ever!
- Aoife M, Ireland
It fits a dream! I'm so relieved, thank you so much for all your help, your attention to detail and customer care has been something else, and I'm now finally wedding ready!
- Phillipa C, UK
If you are looking for support with a backless dress or top, this is the place to go! Not only do they have amazing products with a lot of variety, they were very responsive to my questions and requests. Being from California, I was unable to visit the shop in London to be fitted and find the right product. I emailed the customer service dept with pictures of my wedding dress asking for help. The OWNER/DESIGNER, Asia, emailed me back herself with recommendations for which product to get. Then when I told her that I was pregnant and was worried how it would fit in 1 month, she did her own research as to how much bigger I would get and made a size recommendation. She was so awesome!! I never imagined having such a personal experience with a designer from so far away. After doing so much research, and not finding anything available in the US or online of quality, this experience was heaven sent. I am so grateful!
- Nunna B, CA, USA
My wedding dress has a very low-back, and after months of unsuccessfully looking for flattering shapewear, I truly began to despair when the seamstress suggested sewing in cups and relying on tit tape! Asia's personal approach to help me to find the perfect bodice for my style of dress was amazing. I went for HOLLY and came away with UMA, which gives me the support of a bra, and with removable padding, the perfect amount of lift. It makes me feel confident and so comfortable in the French lace. I look forward to wearing it for years to come.
- Clio W, UK
I have to say, I absolutely adore the HOLLY [Ivory, Size 34DD] and I was completely elated when it arrived - it's excellent quality, the lace is sheer and incredibly pretty and the support it gives is akin to a normal bra. Thank you so much - you have made me one very pleased and ecstatic bride to be! I have searched for a backless bra for months to no avail until I came across your website on RockMyWedding. Ender Legard and the HOLLY have been the answer to my prayers! Every bride-to-be should be armed with Ender Legard's details when dress shopping as I imagine that there are a fair few who didn't choose their favourite dress because they weren't aware of the underwear options.
- Rhiannon C, UK
My wedding dress was backless and I was really struggling to find any underwear that would fit underneath it... until the HOLLY bodice. It was a perfect fit under the dress. Brilliant quality, totally secure, comfortable to wear and you couldn't see any lines through the dress. I will definitely be wearing it again and would highly recommend it as a fab product.
- Anna J, UK
I now have 2 clients with your body. It is so perfect!!!
- Louise E, Love Lou, Denmark
I received the UMA [Nude & Black, Size 32B] lace bodysuit. The extra padding in the cups was perfect. As you can tell, I love your products.
- Adrienne B, MD, USA
I looked for this [UMA, Nude, Size 34D] undergarment for my wedding dress for weeks and I finally found the ENDER LEGARD website through Pinterest links. Excellent quality, fit is perfect, so much better than this sticky bra that don't last and ruin your look!! I feel confident and close to perfect with it. A little bit expensive but compared to everything I bought to try, finally worth the price.
- Carole O, France
I LOVE it!! [the UMA bodice, Nude, Size 32C] fits perfectly and I'm trying it on with my dress this weekend. [...] my wedding dress shop ... mentioned to me before that brides struggle with undergarments for their backless dresses and I think your products are definitely the solution!
- Jamie R, UK
"...this [HOLLY, Nude, Size 32DD] bodice can do magic! The fit is very good and it puts everything in it's place... I was always searching for something like this, that gives you a secure feeling when wearing backless. I already recommended it to my wedding dress designer!'
- Mailin S, Austria
"This [UMA, Nude, Size 34C] lingerie is gold. Must have for backless dresses. Absolute comfort and luxury, beautiful to wear. Perfect"
- Anne-Laure Fayemi, UK
"After searching for weeks for the perfect undergarment for my wedding dress, I finally found the ENDER LEGARD website through Pinterest. Nothing that I found came close to this particular [UMA, Nude, Size 36D] piece. It's beautiful, great quality, comfortable, and does exactly what it needs to do. Even the ladies at the bridal shop were impressed when I tried it on with my backless wedding dress at my last fitting. They hadn't seen anything like it before. I was a little hesitant at first because of the price and the fact that it was an online purchase, I wasn't sure if it was a perfect fit. Once I received the delivery and tried it on I was so happy! And once I tried it on with the dress I am even more ecstatic."
- Kyla W, TX, USA
“Hi! I recently received my order [HOLLY, Nude, Size 32E] below and I absolutely love it. The quality is phenomenal, the piece is beautiful, and it is perfect for my very low back wedding dress."
- Davitta C, MD, USA
“The HOLLY (Black, Size 32D) just arrived and is an unconditional success. The garment not only works, its very high quality, well-fitting and glamorous”
- BethAnn Bonner, FL, USA
"I work with stylist Annie Horth for Celine Dion. We recently ordered some of your corsets...and they fit perfectly. Could we get the following [additional styles]..."
- Stylist assistant to Annie Horth, CANADA, (Celine Dion)
"Thank you for sending such gorgeous pieces in time for Jessica. She loved and wore the black [AVA] corset. It'll be featured the Honest Beauty campaign which is launching September of this year!"
- Ariella Masjedi, Stylist assistant to Emily & Merrit, CA, USA (Jessica Alba)
"We tried the underpinning and they are amazing. Fergie LOVES them!"
- Nicolas Bru, CA, USA (Stylist for Fergie)
“Thank you so very much. I cannot tell you how much I appreciate it. I tried your CARMEN bodice with my dress yesterday and it was perfect. The dress is the Amanda Wakeley ‘Aisha’ which can be tied cross back and also with no straps across the back so CARMEN is literally the only piece of lingerie I could find that was both beautiful and meant I could wear the dress I loved the most. Thank you.”
- Nicola, UK
"My underwear (a backless body) was by ENDER LEGARD and despite the expense was a great find, it was comfortable, fitted me excellently and was much more attractive than the other nude-coloured bodies available."
- Chelsie, UK
"I am so excited, I have been a fan and follower for some time now, as you have lovely things.”
- Jena Von Teese, USA
"My favorite little indulgence... Shhhhh.... These are better than diamonds!"
- Carrie Ann Inaba, Dancing With The Stars, USA
"Love your products!"
- Khanh Nguyen, Nha Khanh Atelier, Custom bridal and evening wear designer, TX, USA
In all instances, quoted delivery times start from the moment your order is accepted (i.e. on receipt of your cleared payment) and by default includes an additional 24 hours processing period during which time your items will be prepared for shipment.
UK DELIVERY TIMES & COSTS
ENDER LEGARD Ltd will by default dispatch all domestic (UK) orders at a cost of GBP5 using a standard 3-5 business day service within 24 hours of receipt of cleared payment. Express UK delivery is available for an additional charge and should be specified at checkout. All orders are trackable and require a signature upon delivery. *Garments purchased on pre-order, will ship once they are in stock.
INTERNATIONAL DELIVERY TIMES & COSTS
For the USA, Canada and countries in the European Union we offer a FLAT RATE SHIPPING CHARGE of GBP£19 (approx. US$25, €22) on a 4-5 business day economy service, or GBP£25 ($32/ €29) for a 1-3 business day express delivery service with either FEDEX, UPS or DHL. For Australia and New Zealand we offer a 7-10 business day economy service for GBP£20 (AUS $40) or a 3-5 business day express service for GBP£30 (AUS $60). For Africa, Oceana, South America, the Middle East and Asia, shipping rates start at £30 ($42) for a 4-7 business day economy service, or £50 ($72) for a 3-4 business day express delivery service with either FEDEX, UPS or DPD. Note that all international delivery times are estimates. ENDER LEGARD Ltd is not responsible for any delays caused by customs clearance processes at your destination. *Garments purchased on pre-order, will ship once they are in stock.
DUTIES, TAXES and CUSTOMS CLEARANCE CHARGES
Only orders from within the UK or European Union are subject to 20% VAT. If you are ordering from outside the UK or European Union, you will not be charged UK VAT. Note that you will however be liable for any/all import duties, fees and taxes that may be levied on your order by your country customs department. For US customers with an order value of up to $800, no import duties are due. For Australian customers, the import threshold is AUD 1,000. Above these amounts, import duties will apply. Charges will usually be due at the point of delivery so to avoid any unnecessary surprises, please contact your country customs office for more information about import thresholds or exemptions on tax or duty due on your purchase. Important: If you do not wish to pay the charges levied by your Customs and Border Protection Agency and refuse delivery of your order after it has been shipped by ENDER LEGARD Ltd, all/ any return charges will be passed on to you. That means your original shipping charges will not be refunded and the cost of returning the item to us will be deducted from your refund. Customs charges are unfortunately not under our control and ENDER LEGARD Ltd cannot be held liable for them or offer customers refunds or credit as compensation. (Note, if after taking receipt of your order you choose to return a garment to us, you will be able to reclaim the import or customs duties originally paid. Please check with your Customs and Border Protection agency for guidance)
For your peace of mind, each purchase from ENDER LEGARD Ltd is insured and trackable during the time it is in transit until it is delivered to you. A signature will be required upon delivery at which point responsibility for your purchased goods passes to you. Note: If you have specified a recipient who is not you for delivery purposes (e.g. as a gift or if you are out) then you accept that evidence of a signature by them (or at the specified delivery address) is evidence of delivery and fulfilment by ENDER LEGARD Ltd and transfer of responsibility in the same way.
If you have additional questions about our delivery policy, call us on +44 (0) 7376 914195 Mon-Fri from 10am - 6pm GMT, or if you prefer email us at email@example.com
ORDERING & PAYMENT
What makes ENDER LEGARD garments so special?
Quite simply, our garments work as intended thanks to our superior design, fit, fabrics and Northern European production. We pay attention to the details that others neglect. See what makes ENDER LEGARD different by reading what our customers say.
• Advanced European fabrics for comfort and support. No scratchy threads, itchy labels or cheap elasticated nylon fabrics.
• Superior bust support! Our unique design and cut delivers unmatched functionality. Banish the risk of garment malfunction.
• Attention to detail. Seamless design with smoothing hipline. No VPL to show through your dress.
• Versatility. Our underpinning corsets can be worn as underwear or outerwear, all year through. Accessorise with a jacket, lace top or summer shirt for a trend-setting look no matter the season.
• Convenience. We include a standard Hook and Eye closure in the crutch of all our bodysuits so you'll never get caught short when nature calls.
• Quality and Ethics. Our garments are produced exclusively in Northern Europe. No mass production in Asian sweatshops.
Which style is best for my body shape?
We all have different body shapes and expectations. Ender Legard garments are designed to give you the best bust support possible when wearing speciality cut dresses (backless, frontless, strapless) so start with your bust size. For larger bust sizes that need full support without adding any additional volume, we designed our HOLLY bodice. For smaller bust sizes up to D-cup requiring volume and lift, choose our UMA bodice which has lightly padded cups and extra removable padding for a more classic ‘push-up’ effect. And if you need extra shaping support - including butt lift and waist clincher - choose our MIA bodice in stronger shaping mesh for a push up look with extra contour shaping. The sizing guide on our product pages is a great place to start.
How do ENDER LEGARD garments fit?
All our garments are made to give you the best bust support and comfort when wearing dresses featuring speciality cuts (backless, frontless and strapless) We use only the best, European made stretch lace and power mesh to give you additional shaping support for your butt, waist or tummy so in all cases our garments should be a firm fit. This is especially true if you’re choosing one of our specialist lingerie corsets.
What size should I order?
To choose the garment size which best fits your figure, start by knowing your correct bust size. Use our international sizing guide on the product page to check our sizing specs against your measurements. If you still have questions, we’re be happy to help. Email us for some personal help and advice at firstname.lastname@example.org
What are your Limited Editions?
We sometimes source speciality fabrics and rare materials for short runs or one-off signature pieces which we only make available online. The best way to make sure you are in the know when we launch a limited edition, is to sign up for our newsletter.
How do I care for my ENDER LEGARD garments?
To prolong the life of your ENDER LEGARD garment, we suggest a cold water hand wash for your Power Mesh or Lace bodice using a mild detergent. Do Not Bleach. Lay Flat to Dry. Do not iron. For your silk corset or bodysuit, Delicate Dry Clean only.
Are ENDER LEGARD garments ethically produced?
Absolutely. Our production is based in Northern Europe with factories we have personally visited and approved. Our factories have a long tradition of skilled lingerie production and adhere to SEDEX guidelines for employing responsible and ethical business practices. (www.sedexglobal.com)
ORDERING & PAYMENT
Do you accept international orders?
Yes, we have customers from all over the world! Check the list of countries we ship to at checkout. If your country is not listed, just email email@example.com and we’ll get your country added.
Is it safe to purchase online from your online store?
Yes! We use Shopify Payments powered by STRIPE for Visa, MasterCard, Amex or Maestro card payments, and PAYPAL as our online payment processing methods. Both payment providers use the highest levels of encryption technology to ensure safe transmission of your payment and personal information. We do not store any credit card details nor do we share your personal information with any third party so you can be assured your details remain private. However, if you are still concerned with placing your order online, email firstname.lastname@example.org and we will contact you alternative options to complete payment of your order.
Do I need to create an account to make an online purchase?
It’s totally up to you. You can choose to create an account or simply check out as a guest.
My order won’t go through. What’s wrong?
If you get error message or a ’declined’ notice at checkout, don’t panic! There’s usually a simple explanation. Check that your billing address matches the address on your bank statements or that the card information you provided is free from any typos, and try again. If the problem persists, email or call us and we’ll work with you to get your order shipped!
I ordered the wrong item/ size online. Can I change my order?
Sure! We usually ship in-stock items within 24 hours of receiving payment so as long as we receive your request before we ship, you can amend, alter or even cancel your order as you like. If you’ve already received your garment and discover after trying it on that you have the wrong size, don’t panic. We’ll help you choose the right garment. Just email email@example.com and we’ll talk you through the exchange process.
SHIPPING & DELIVERY
How will my order be shipped and how much will it cost?
All domestic (UK) orders ship by default using a standard 3-5 business day delivery service for a cost of GBP5. An optional Express Delivery service is available for an additional charge at checkout. For the USA, Canada and countries in the European Union, shipping starts at GBP19 (approx US$25/ €22) for a standard 3-5 day economy delivery. For Australia, Africa, South America, the Middle East and Asia, shipping rates start at GBP20 (US$26) for a 7-10 business day economy service with either FEDEX, UPS or DHL. Alternative Express Delivery options are available at checkout.
I need my order quickly. How long will it take to arrive?
We usually ship in-stock items within 24 hours of receiving your payment confirmation so depending on your delivery destination and which shipping priority you chose (standard or optional express delivery), expect delivery within 1-10 business days after despatch. There may be the occasional delay due to Customs Clearance processes which are out of our control, but we’ll always do our best to make sure you get your order as quickly as possible and advise you of any unforseen delays. Garments marked 'pre-order' will ship as stated on the individual item's description page.
Will I be able to track my order online?
Yes. All orders are trackable. Once your order has been shipped, we’ll send you an email containing your order tracking number. If you don’t receive this within 24 hours of placing your order, please let us know by emailing firstname.lastname@example.org with your order number as reference.
Will I need to pay any Duties or Taxes on my order?
Only orders from within the UK or European Union are subject to 20% VAT. If you are ordering from outside the UK or European Union, you will not be charged UK VAT but will be liable for any/all import duties, fees and taxes that may be levied on your order by your country customs department. For US customers with an order value of up to $800, no import duties are due. For Australian customers, the import threshold is AUD 1,000. Above these amounts, import duties will apply. Charges will usually be due at the point of delivery so to avoid any unnecessary surprises, please contact your local customs office for more information. These charges are unfortunately not under our control and we cannot be held liable for them or offer customers refunds or credit as compensation. (Note, if for whatever reason you choose to return a garment to us after taking receipt of your consignment, you will be able to reclaim any import or customs duties originally paid) Please see our Shipping and Delivery page for more information.
What happens if my order never arrives?
We ship all orders with insurance cover as standard. In the unlikely event that your order has been lost by the courier, just let our customer service team know and we’ll express ship you a replacement, free of charge.
RETURNS & EXCHANGES
Can I return or exchange my order?
Of course! We’d like you to be happy with your purchases from us, so we’ve made our 14-day Returns / Exchange process really easy. First step is to check whether the item is eligible for return or exchange. Items that have been worn (other than to try on for sizing and fit), altered, damaged or soiled in any way - including the removal of the hygiene strip or garment labels - are unfortunately non-returnable. If the item is unused (other than to try on for sizing and fit), with its original packaging intact and in the same ‘as new’ condition that you received it, simply email email@example.com within 14 days of receiving your order noting your original order number, and we’ll allocate a Returns Merchandise Authorisation (RMA) number to your purchase. To reduce the risk of late returns, we strongly recommend that you let us know in writing within 7 days of receiving your goods that you'd like to return your purchase. That way you'll have enough time to dispatch your return or exchange to us within the required 14-day returns period. Please do not return items to us without requesting a RMA number as these will not be accepted. Returns that do not meet our policy will not be accepted and will be sent back to the customer. See our full Returns Policy in the footer of this website.
How long does it take after I’ve returned my item before I can get my refund/ replacement?
Once the returned item has been received and checked, we’ll either ship a replacement (if an exchange was agreed) or offer you a refund (excluding original shipping costs and any 'restocking fee' due as a result of damage to the ENDER LEGARD presentation box, up to a value of GBP15) Refunds will be credited to the original payment method within 5 working days but may take up to 10 working days to show on your account due to varying processing times between payment providers. Please remember to use a registered, trackable (and preferably insured) service when returning items to us. ENDER LEGARD cannot be held liable for the loss or damage of items being returned.
Will I be refunded my shipping charges, sales taxes or customs duties for returned items?
If your order has been sent to a destination within the European Union, all sales taxes (VAT) will be refunded. Outside the European Union, customs duties and sales taxes may be recoverable by contacting your local customs bureau directly. ENDER LEGARD is not able to refund the original shipping charges for returned goods or for the cost of returning items to us other than for items which were delivered damaged or deemed by us to be faulty. Additional advice and instructions on how to claim back any import duties or fees paid is available by contacting firstname.lastname@example.org
How do I contact you if I need additional help?
You can call us on +44 (0) 737 691 4195 Mon-Fri from 10am - 6pm GMT, or if you prefer email us at email@example.com. We’ll be happy to answer any questions you have about our garments or your order.