Shipping & Delivery
In all instances, delivery times are estimates and start from the moment your order is accepted (i.e. on receipt of your cleared payment) and by default includes an additional 24 hours processing period during which time your items will be prepared for shipment.
UK DELIVERY TIMES & COSTS
ENDER LEGARD Ltd will by default dispatch all domestic (UK) orders at a cost of GBP5 using a standard 3-5 business day service within 24 hours of receipt of cleared payment. Express UK delivery is available for an additional charge at checkout. All orders are trackable and require a signature upon delivery. *Garments purchased on pre-order, will ship once they are in stock.
INTERNATIONAL DELIVERY TIMES & COSTS
For the USA, Canada and countries in the European Union we offer a FLAT RATE SHIPPING CHARGE of GBP£11 (approx. US$15, €12) on a 5-7 business day economy service, or GBP£25 ($32/ €29) for a 1-3 business day express delivery service with either FEDEX, UPS or DHL. For Australia and New Zealand we offer a 7-10 business day economy service for GBP£11 (AUS $19) or a 5-7 business day express service for GBP£25 (AUS $40). For Africa, Oceana, South America, the Middle East and Asia, shipping rates start at £30 ($42) for a 4-7 business day economy service, or £50 ($72) for a 3-4 business day express delivery service with either FEDEX, UPS or DHL. Note that all international delivery times are estimates. ENDER LEGARD Ltd is not responsible for any delays caused by customs clearance processes at your destination. *Garments purchased on pre-order, will ship once they are in stock.
DUTIES, TAXES and CUSTOMS CLEARANCE CHARGES
Only orders from within the UK or European Union are subject to 20% VAT. If you are ordering from outside the UK or European Union, you will not be charged UK VAT. Note that you will however be liable for any/all import duties, fees and taxes that may be levied on your order by your country customs department. For US customers with an order value of up to $800, no import duties are due. For Australian customers, the import threshold is AUD 1,000. Above these amounts, import duties will apply. Charges will usually be due at the point of delivery so to avoid any unnecessary surprises, please contact your country customs office for more information about import thresholds or exemptions on tax or duty due on your purchase. Important: If you do not wish to pay the charges levied by your Customs and Border Protection Agency and refuse delivery of your order after it has been shipped by ENDER LEGARD Ltd, all/ any return charges will be passed on to you. That means your original shipping charges will not be refunded and the cost of returning the item to us will be deducted from your refund. Customs charges are unfortunately not under our control and ENDER LEGARD Ltd cannot be held liable for them or offer customers refunds or credit as compensation. (Note, if after taking receipt of your order you choose to return a garment to us, you will be able to reclaim the import or customs duties originally paid. Please check with your Customs and Border Protection agency for guidance)
For your peace of mind, each purchase from ENDER LEGARD Ltd is insured and trackable during the time it is in transit until it is delivered to you. A signature will be required upon delivery at which point responsibility for your purchased goods passes to you. Note: If you have specified a recipient who is not you for delivery purposes (e.g. as a gift or if you are out) then you accept that evidence of a signature by them (or at the specified delivery address) is evidence of delivery and fulfilment by ENDER LEGARD Ltd and transfer of responsibility in the same way.
If you have additional questions about our delivery policy, call us on +44 (0) 7376 914195 Mon-Fri from 10am - 6pm GMT, or if you prefer email us at firstname.lastname@example.org
ORDERING & PAYMENT
What makes ENDER LEGARD garments so special?
Put simply, our garments work as intended thanks to our superior design, fit, fabrics and Northern European production. We pay attention to the details that others neglect. See what makes ENDER LEGARD different by reading what our customers say.
• Advanced European fabrics for comfort and support.
No scratchy threads, itchy labels or cheap elasticated nylon fabrics.
• Superior bust support! Our unique design and cut delivers unmatched functionality. Banish the risk of garment malfunction.
• Attention to detail. Seamless design with smoothing hipline.
No VPL to show through your dress.
• Versatility. Our underpinning corsets can be worn as underwear or outerwear, all year through. Accessorise with a jacket, lace top or summer shirt for a trend-setting look no matter the season.
• Convenience. We include a standard Hook and Eye closure in the crutch of all our bodysuits so you'll never get caught short when nature calls.
• Quality and Ethics. Our garments are produced exclusively in Northern Europe.
No mass production in Asian sweatshops.
Which style is best for my body shape?
We all have different body shapes and expectations. Ender Legard garments are designed to give you the best bust support possible when wearing speciality cut dresses, so start with your bust size. For larger bust sizes that need full support without adding any additional volume, we designed our HOLLY bodice. For smaller bust sizes up to D-cup requiring volume and lift, choose our UMA bodice which has lightly padded cups and extra removable padding for a more classic ‘push-up’ effect. And if you need extra shaping support - including butt lift and waist clincher - choose our MIA bodice in stronger shaping mesh for a push up look with extra contour shaping. The sizing guide on our product pages is a great place to start.
How do ENDER LEGARD garments fit?
All our garments are made to give you the best bust support and comfort when wearing dresses featuring speciality cuts. We use only the best, European made stretch lace and power mesh to give you additional shaping support for your butt, waist or tummy so in all cases our garments should be a firm fit. This is especially true if you’re choosing one of our specialist lingerie corsets.
What size should I order?
To choose the garment size which best fits your figure, start by knowing your correct bust size. Use our international sizing guide on the product page to check our sizing specs against your measurements. If you still have questions, we’re be happy to help. Email us for some personal help and advice at email@example.com
What are your Limited Editions?
We sometimes source speciality fabrics and rare materials for short runs or one-off signature pieces which we only make available online. The best way to make sure you are in the know when we launch a limited edition, is to sign up for our newsletter.
How do I care for my ENDER LEGARD garments?
To prolong the life of your ENDER LEGARD garment, we suggest a cold water hand wash for your Power Mesh or Lace bodice using a mild detergent. Do Not Bleach. Lay Flat to Dry. Do not iron. For your silk corset or bodysuit, Delicate Dry Clean only.
Are ENDER LEGARD garments ethically produced?
Absolutely. Our production is based in Northern Europe with factories we have personally visited and approved. Our factories have a long tradition of skilled lingerie production and adhere to SEDEX guidelines for employing responsible and ethical business practices. (www.sedexglobal.com)
ORDERING & PAYMENT
Do you accept international orders?
Yes, we have customers from all over the world! Check the list of countries we ship to at checkout. If your country is not listed, just email firstname.lastname@example.org and we’ll get your country added.
Is it safe to purchase online from your online store?
Yes! We use Shopify Payments powered by STRIPE for Visa, MasterCard, Amex or Maestro card payments, and PAYPAL as our online payment processing methods. Both payment providers use the highest levels of encryption technology to ensure safe transmission of your payment and personal information. We do not store any credit card details nor do we share your personal information with any third party so you can be assured your details remain private. However, if you are still concerned with placing your order online, email email@example.com and we will contact you alternative options to complete payment of your order.
Do I need to create an account to make an online purchase?
It’s totally up to you. You can choose to create an account or simply check out as a guest.
My order won’t go through. What’s wrong?
If you get error message or a ’declined’ notice at checkout, don’t panic! There’s usually a simple explanation. Check that your billing address matches the address on your bank statements or that the card information you provided is free from any typos, and try again. If the problem persists, email or call us and we’ll work with you to get your order shipped!
I ordered the wrong item/ size online. Can I change my order?
Sure! We usually ship in-stock items within 24 hours of receiving payment so as long as we receive your request before we ship, you can amend, alter or even cancel your order as you like. If you’ve already received your garment and discover after trying it on that you have the wrong size, don’t panic. We’ll help you choose the right garment. Just email firstname.lastname@example.org and we’ll talk you through ordering a replacements and returning the incorrect item.
SHIPPING & DELIVERY
How will my order be shipped and how much will it cost?
All domestic (UK) orders ship by default using a standard 3-5 business day delivery service for a cost of GBP5. An optional Express Delivery service is available for an additional charge at checkout. For the USA, Canada and countries in the European Union, shipping starts at GBP19 (approx US$25/ €22) for a standard 3-5 day economy delivery. For Australia, Africa, South America, the Middle East and Asia, shipping rates start at GBP20 (US$26) for a 7-10 business day economy service with either FEDEX, UPS or DHL. Alternative Express Delivery options are available at checkout.
I need my order quickly. How long will it take to arrive?
We usually ship in-stock items within 24 hours of receiving your payment confirmation so depending on your delivery destination and which shipping priority you chose (standard or optional express delivery), expect delivery within 1-10 business days after despatch. There may be the occasional delay due to Customs Clearance processes which are out of our control, but we’ll always do our best to make sure you get your order as quickly as possible and advise you of any unforseen delays. Garments marked 'pre-order' will ship as stated on the individual item's description page.
Will I be able to track my order online?
Yes. All orders are trackable. Once your order has been shipped, we’ll send you an email containing your order tracking number. If you don’t receive this within 24 hours of placing your order, please let us know by emailing email@example.com with your order number as reference.
Will I need to pay any Duties or Taxes on my order?
Only orders from within the UK or European Union are subject to 20% VAT. If you are ordering from outside the UK or European Union, you will not be charged UK VAT but will be liable for any/all import duties, fees and taxes that may be levied on your order by your country customs department. For US customers with an order value of up to $800, no import duties are due. For Australian customers, the import threshold is AUD 1,000. Above these amounts, import duties will apply. Charges will usually be due at the point of delivery so to avoid any unnecessary surprises, please contact your local customs office for more information. These charges are unfortunately not under our control and we cannot be held liable for them or offer customers refunds or credit as compensation. (Note, if for whatever reason you choose to return a garment to us after taking receipt of your consignment, you will be able to reclaim any import or customs duties originally paid) Please see our Shipping and Delivery page for more information.
What happens if my order never arrives?
We ship all orders with insurance cover as standard. In the unlikely event that your order has been lost by the courier, just let our customer service team know and we’ll express ship you a replacement, free of charge.
RETURNS & REFUNDS
Can I return my order for a refund?
If you are not 100% happy with your purchases from us, you have 14-days from receipt of your goods to request a Returns Merchandise Authorisation number from us for a refund. See our full Returns Policy here.
How long does it take after I’ve returned my item before I can get my refund?
Once the returned item has been received and checked, we’ll process your refund (excluding original postage costs) o the original method of payment within14 business days. You'll receive email confirmation once the process completes.
Will I be refunded my shipping charges, sales taxes or customs duties for returned items?
If your order has been sent to a destination within the European Union, all sales taxes (VAT) will be refunded. Outside the European Union, customs duties and sales taxes may be recoverable by contacting your local customs bureau directly. ENDER LEGARD is not able to refund the original shipping charges for returned goods or for the cost of returning items to us other than for items which were delivered damaged or deemed by us to be faulty. Additional advice and instructions on how to claim back any import duties or fees paid is available by contacting firstname.lastname@example.org
How do I contact you if I need additional help?
You can call us on +44 (0) 737 691 4195 Mon-Fri from 10am - 6pm GMT, or if you prefer email us at email@example.com. We’ll be happy to answer any questions you have about our garments or your order.