** UK Shipping from £5 // 14 Days Return/ Exchange Policy **

Privacy Policy

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This website is operated by ENDER LEGARD Ltd, a company registered in England and Wales under registration number 6597598 and registered at 104 Bridge House, 3 Mills Studios, Three Mill Lane, London E3 3DU, UNITED KINGDOM. Our VAT number is GB 971 1526 24.

 

Throughout the site, the terms “we”, “us” and “our” refer to ENDER LEGARD Ltd. 

 

We respect the privacy rights of our online visitors and recognise the importance of protecting the information collected about you. We advise you read the following information in order to remain fully informed of our Privacy Policies. By visiting ENDERLEGARD.com, you represent that you are at least the age of majority in your state, province or country of residence and agree to accept and consent to the practices described in this Privacy Policy and the ENDERLEGARD.com Terms and Conditions.

 

What we do with your information

Your Consent

Lawful Disclosure

Your Payment Data

Third Party Services

Security

Cookies

Changes to this Privacy Policy

Questions and Contact Information

 

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WHAT WE DO WITH YOUR INFORMATION

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

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YOUR CONSENT

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customercare@enderlegard.com or mailing us at: Customer Care, Ender Legard, 104 Bridge House, 3 Mills Studios, London, E3 3DU, United Kingdom

 

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LAWFUL DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

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YOUR PAYMENT DATA

 

Our store is hosted on Shopify Inc. who provide us with the secure, firewall protected online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application.

 

Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (www.shopify.com/legal/terms) or Privacy Statement (www.shopify.com/legal/privacy)

 

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THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

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SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

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COOKIES

 

Our site uses cookies (small pieces of data sent to us by your web or mobile browser) which help us with our website analytics and to personalize your shopping experience based on your chosen preferences. You may opt-out of cookies if you prefer. However, please note that by deleting our cookies or disabling future cookies you may be restricted from accessing certain areas or features of our site including your shopping cart, wish lists, your user name, language preferences, etc)

 

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CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

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QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact customercare@enderlegard.com

 

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Size Guide
Ender Legard Size Guide 2016
Shipping & Delivery

 

IMPORTANT

In all instances, quoted delivery times start from the moment your order is accepted (i.e. on receipt of your cleared payment) and by default includes an additional 24 hours processing period during which time your items will be prepared for shipment.

 

UK DELIVERY TIMES & COSTS

 

ENDER LEGARD Ltd will by default dispatch all domestic (UK) orders at a cost of GBP5 using a standard 3-5 business day service within 24 hours of receipt of cleared payment. Express UK delivery is available for an additional charge and should be specified at checkout. All orders are trackable and require a signature upon delivery. *Garments purchased on pre-order, will ship once they are in stock.

 

INTERNATIONAL DELIVERY TIMES & COSTS

 

For the USA, Canada and countries in the European Union we offer a FLAT RATE SHIPPING CHARGE of GBP£19 (approx. US$25, €22) on a 4-5 business day economy service, or GBP£25 ($32/ €29) for a 1-3 business day express delivery service with either FEDEX, UPS or DHL. For Australia and New Zealand we offer a 7-10 business day economy service for GBP£20 (AUS $40) or a 3-5 business day express service for GBP£30 (AUS $60). For Africa, Oceana, South America, the Middle East and Asia, shipping rates start at £30 ($42) for a 4-7 business day economy service, or £50 ($72) for a 3-4 business day express delivery service with either FEDEX, UPS or DPD. Note that all international delivery times are estimates. ENDER LEGARD Ltd is not responsible for any delays caused by customs clearance processes at your destination. *Garments purchased on pre-order, will ship once they are in stock.

 

DUTIES, TAXES and CUSTOMS CLEARANCE CHARGES

 

Only orders from within the UK or European Union are subject to 20% VAT. If you are ordering from outside the UK or European Union, you will not be charged UK VAT. Note that you will however be liable for any/all import duties, fees and taxes that may be levied on your order by your country customs department. For US customers with an order value of up to $800, no import duties are due. For Australian customers, the import threshold is AUD 1,000. Above these amounts, import duties will apply. Charges will usually be due at the point of delivery so to avoid any unnecessary surprises, please contact your country customs office for more information about import thresholds or exemptions on tax or duty due on your purchase. Important: If you do not wish to pay the charges levied by your Customs and Border Protection Agency and refuse delivery of your order after it has been shipped by ENDER LEGARD Ltd, all/ any return charges will be passed on to you. That means your original shipping charges will not be refunded and the cost of returning the item to us will be deducted from your refund. Customs charges are unfortunately not under our control and ENDER LEGARD Ltd cannot be held liable for them or offer customers refunds or credit as compensation. (Note, if after taking receipt of your order you choose to return a garment to us, you will be able to reclaim the import or customs duties originally paid. Please check with your Customs and Border Protection agency for guidance)

 

INSURANCE

 

For your peace of mind, each purchase from ENDER LEGARD Ltd is insured and trackable during the time it is in transit until it is delivered to you. A signature will be required upon delivery at which point responsibility for your purchased goods passes to you. Note: If you have specified a recipient who is not you for delivery purposes (e.g. as a gift or if you are out) then you accept that evidence of a signature by them (or at the specified delivery address) is evidence of delivery and fulfilment by ENDER LEGARD Ltd and transfer of responsibility in the same way.

 

CUSTOMER SERVICE

If you have additional questions about our delivery policy, call us on +44 (0) 7376 914195 Mon-Fri from 10am - 6pm GMT, or if you prefer email us at customercare@enderlegard.com

 

 

FAQs

  

OUR GARMENTS

 

What makes ENDER LEGARD garments so special?

Which style is best for my body shape?

How do ENDER LEGARD garments fit? 

What size should I order?

What are your Limited Editions?

How do I care for my ENDER LEGARD garments?

Are ENDER LEGARD garments ethically produced?

 

ORDERING & PAYMENT

 

Do you accept international orders?

Is it safe to purchase online from your online store?

Do I need to create an account to make an online purchase?

My order won’t go through. What’s wrong?

I ordered the wrong item/ size online. Can I change my order?

 

SHIPPING & DELIVERY

 

How will my order be shipped and how much will it cost?

I need my order quickly. How long will it take to arrive?

Will I be able to track my order online?

Will I need to pay any Duties or Taxes on my order?

What happens if my order never arrives?

 

RETURNS

 

Can I return or exchange my order?

Will I be refunded my shipping charges for returned items?

How long does it take after I’ve returned my item before I can get my refund/ replacement?

 

CUSTOMER SERVICE

 

How do I contact you if I need additional help?

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OUR GARMENTS

 

What makes ENDER LEGARD garments so special?

Quite simply, our garments work as intended thanks to our superior design, fit, fabrics and Northern European production. We pay attention to the details that others neglect. See what makes ENDER LEGARD different by reading what our customers say.

 

• Advanced European fabrics for comfort and support. No scratchy threads, itchy labels or cheap elasticated nylon fabrics.

• Superior bust support! Our unique design and cut delivers unmatched functionality. Banish the risk of garment malfunction.

• Attention to detail. Seamless design with smoothing hipline. No VPL to show through your dress.

• Versatility. Our underpinning corsets can be worn as underwear or outerwear, all year through. Accessorise with a jacket, lace top or summer shirt for a trend-setting look no matter the season.

• Convenience. We include a standard Hook and Eye closure in the crutch of all our bodysuits so you'll never get caught short when nature calls.

• Quality and Ethics. Our garments are produced exclusively in Northern Europe. No mass production in Asian sweatshops.

 

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Which style is best for my body shape?

We all have different body shapes and expectations. Ender Legard garments are designed to give you the best bust support possible when wearing speciality cut dresses (backless, frontless, strapless) so start with your bust size. For larger bust sizes that need full support without adding any additional volume, we designed our HOLLY bodice. For smaller bust sizes up to D-cup requiring volume and lift, choose our UMA bodice which has lightly padded cups and extra removable padding for a more classic ‘push-up’ effect. And if you need extra shaping support - including butt lift and waist clincher - choose our MIA bodice in stronger shaping mesh for a push up look with extra contour shaping. The sizing guide on our product pages is a great place to start.

 

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How do ENDER LEGARD garments fit? 

All our garments are made to give you the best bust support and comfort when wearing dresses featuring speciality cuts (backless, frontless and strapless) We use only the best, European made stretch lace and power mesh to give you additional shaping support for your butt, waist or tummy so in all cases our garments should be a firm fit. This is especially true if you’re choosing one of our specialist lingerie corsets.

 

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What size should I order?

To choose the garment size which best fits your figure, start by knowing your correct bust size. Use our international sizing guide on the product page to check our sizing specs against your measurements. If you still have questions, we’re be happy to help. Email us for some personal help and advice at customercare@enderlegard.com

 

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What are your Limited Editions?

We sometimes source speciality fabrics and rare materials for short runs or one-off signature pieces which we only make available online. The best way to make sure you are in the know when we launch a limited edition, is to sign up for our newsletter.

 

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How do I care for my ENDER LEGARD garments?

To prolong the life of your ENDER LEGARD garment, we suggest a cold water hand wash for your Power Mesh or Lace bodice using a mild detergent. Do Not Bleach. Lay Flat to Dry. Do not iron. For your silk corset or bodysuit, Delicate Dry Clean only. 

 

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Are ENDER LEGARD garments ethically produced?

Absolutely. Our production is based in Northern Europe with factories we have personally visited and approved. Our factories have a long tradition of skilled lingerie production and adhere to SEDEX guidelines for employing responsible and ethical business practices. (www.sedexglobal.com)

 

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ORDERING & PAYMENT

 

Do you accept international orders?

Yes, we have customers from all over the world! Check the list of countries we ship to at checkout. If your country is not listed, just email customercare@enderlegard.com and we’ll get your country added.

 

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Is it safe to purchase online from your online store?

Yes! We use Shopify Payments powered by STRIPE for Visa, MasterCard, Amex or Maestro card payments, and PAYPAL as our online payment processing methods. Both payment providers use the highest levels of encryption technology to ensure safe transmission of your payment and personal information. We do not store any credit card details nor do we share your personal information with any third party so you can be assured your details remain private. However, if you are still concerned with placing your order online, email customercare@enderlegard.com and we will contact you alternative options to complete payment of your order.

 

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Do I need to create an account to make an online purchase?

It’s totally up to you. You can choose to create an account or simply check out as a guest.  

 

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My order won’t go through. What’s wrong?

If you get error message or a ’declined’ notice at checkout, don’t panic! There’s usually a simple explanation. Check that your billing address matches the address on your bank statements or that the card information you provided is free from any typos, and try again. If the problem persists, email or call us and we’ll work with you to get your order shipped!

 

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I ordered the wrong item/ size online. Can I change my order?

Sure! We usually ship in-stock items within 24 hours of receiving payment so as long as we receive your request before we ship, you can amend, alter or even cancel your order as you like. If you’ve already received your garment and discover after trying it on that you have the wrong size, don’t panic. We’ll help you choose the right garment. Just email customercare@enderlegard.com and we’ll talk you through the exchange process.

 

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SHIPPING & DELIVERY

 

How will my order be shipped and how much will it cost?

All domestic (UK) orders ship by default using a standard 3-5 business day delivery service for a cost of GBP5. An optional Express Delivery service is available for an additional charge at checkout. For the USA, Canada and countries in the European Union, shipping starts at GBP19 (approx US$25/ €22) for a standard 3-5 day economy delivery. For Australia, Africa, South America, the Middle East and Asia, shipping rates start at GBP20 (US$26) for a 7-10 business day economy service with either FEDEX, UPS or DHL. Alternative Express Delivery options are available at checkout.

 

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I need my order quickly. How long will it take to arrive?

We usually ship in-stock items within 24 hours of receiving your payment confirmation so depending on your delivery destination and which shipping priority you chose (standard or optional express delivery), expect delivery within 1-10 business days after despatch. There may be the occasional delay due to Customs Clearance processes which are out of our control, but we’ll always do our best to make sure you get your order as quickly as possible and advise you of any unforseen delays. Garments marked 'pre-order' will ship as stated on the individual item's description page. 

 

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Will I be able to track my order online?

Yes. All orders are trackable. Once your order has been shipped, we’ll send you an email containing your order tracking number. If you don’t receive this within 24 hours of placing your order, please let us know by emailing customercare@enderlegard.com with your order number as reference.

 

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Will I need to pay any Duties or Taxes on my order?

Only orders from within the UK or European Union are subject to 20% VAT. If you are ordering from outside the UK or European Union, you will not be charged UK VAT but will be liable for any/all import duties, fees and taxes that may be levied on your order by your country customs department. For US customers with an order value of up to $800, no import duties are due. For Australian customers, the import threshold is AUD 1,000. Above these amounts, import duties will apply. Charges will usually be due at the point of delivery so to avoid any unnecessary surprises, please contact your local customs office for more information. These charges are unfortunately not under our control and we cannot be held liable for them or offer customers refunds or credit as compensation. (Note, if for whatever reason you choose to return a garment to us after taking receipt of your consignment, you will be able to reclaim any import or customs duties originally paid) Please see our Shipping and Delivery page for more information.

 

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What happens if my order never arrives?

We ship all orders with insurance cover as standard. In the unlikely event that your order has been lost by the courier, just let our customer service team know and we’ll express ship you a replacement, free of charge. 

 

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RETURNS & EXCHANGES

 

Can I return or exchange my order?

Of course! We’d like you to be happy with your purchases from us, so we’ve made our 14-day Returns / Exchange process really easy. First step is to check whether the item is eligible for return or exchange. Items that have been worn (other than to try on for sizing and fit), altered, damaged or soiled in any way - including the removal of the hygiene strip or garment labels - are unfortunately non-returnable. If the item is unused (other than to try on for sizing and fit), with its original packaging intact and in the same ‘as new’ condition that you received it, simply email returns@enderlegard.com within 14 days of receiving your order noting your original order number, and we’ll allocate a Returns Merchandise Authorisation (RMA) number to your purchase. To reduce the risk of late returns, we strongly recommend that you let us know in writing within 7 days of receiving your goods that you'd like to return your purchase. That way you'll have enough time to dispatch your return or exchange to us within the required 14-day returns period. Please do not return items to us without requesting a RMA number as these will not be accepted. Returns that do not meet our policy will not be accepted and will be sent back to the customer. See our full Returns Policy in the footer of this website.

 

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How long does it take after I’ve returned my item before I can get my refund/ replacement?

Once the returned item has been received and checked, we’ll either ship a replacement (if an exchange was agreed) or offer you a refund (excluding original shipping costs and any 'restocking fee' due as a result of damage to the ENDER LEGARD presentation box, up to a value of GBP15) Refunds will be credited to the original payment method within 5 working days but may take up to 10 working days to show on your account due to varying processing times between payment providers. Please remember to use a registered, trackable (and preferably insured) service when returning items to us. ENDER LEGARD cannot be held liable for the loss or damage of items being returned.

 

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Will I be refunded my shipping charges, sales taxes or customs duties for returned items?

If your order has been sent to a destination within the European Union, all sales taxes (VAT) will be refunded. Outside the European Union, customs duties and sales taxes may be recoverable by contacting your local customs bureau directly. ENDER LEGARD is not able to refund the original shipping charges for returned goods or for the cost of returning items to us other than for items which were delivered damaged or deemed by us to be faulty. Additional advice and instructions on how to claim back any import duties or fees paid is available by contacting customercare@enderlegard.com

 

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CUSTOMER SERVICE

 

How do I contact you if I need additional help?

You can call us on +44 (0) 737 691 4195 Mon-Fri from 10am - 6pm GMT, or if you prefer email us at customercare@enderlegard.com. We’ll be happy to answer any questions you have about our garments or your order. 

 

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