** UK Shipping from £5 // 14 Days Return/ Exchange Policy **

Terms and Conditions

This website is operated by ENDER LEGARD Ltd, a company registered in England and Wales under registration number 6597598 and registered at 104 Bridge House, 3 Mills Studios, Three Mill lane, London E3 3DU, UNITED KINGDOM. Our VAT number is GB 971 1526 24.

 

Throughout the site, the terms “we”, “us” and “our” refer to ENDER LEGARD Ltd. 

 

ENDER LEGARD Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By accessing or using any part of the site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. 

 

Online Store Terms

General Conditions

Accuracy, Completeness and Timeliness of information

Modifications to the service and prices

Ordering our products

Accuracy of billing and account information

Payment

Gift Cards

Insurance, delivery and ownership of goods

Returns and exchanges

Optional tools

Third-party links

User comments, feedback and other submissions

Personal information

Errors, inaccuracies and omissions

Intellectual property rights and other prohibited uses

Disclaimer of warranties: Limitation of liability

Indemnification

Severability

Termination

Entire agreement

Complaints and governing law

Changes to terms of service

Contact information

 

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ONLINE STORE TERMS

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

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GENERAL CONDITIONS

 

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

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ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

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PRICE CURRENCY AND TAXES

 

Prices displayed on our site are in GBP and may be subject to change without notice. Prices shown are exclusive of VAT to accommodate those customers ordering from outside the UK or European Union where UK VAT rates are not applicable. For customers whose payment card is not denominated in UKSterling, the final price will be calculated based on the exchange rate on the day your card issuer processes the transaction. ENDER LEGARD Ltd reserves the right to modify or discontinue a Product or Service (or any part or content thereof) without notice at any time and without liability.

 

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ORDERING OUR PRODUCTS

 

All orders are subject to acceptance and availability. Items held in your shopping basket are not reserved and may be purchased by other customers. In some instances, we may give you the opportunity of making an Advance Payment for out of stock items to ensure that you receive this item in priority once our stock has been replenished. In instances where items have subsequently become unavailable or delayed, we will notify you by email and refund the Advance Payment to your credit/debit card within 14 days. Your rights regarding Advance Purchases are the same as those for any other purchase at ENDER LEGARD Ltd. As an alternative to Advance Purchases, you may choose to register your email address for notification of arrival of the selected items not held in stock. 

 

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited. 

 

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ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

 

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PAYMENT

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GIFT CARDS

 

ENDER LEGARD Ltd Gift Cards (Virtual or Printed) are sold subject to the following terms.

 

  1. Gift Cards are valid for 12 months from date of purchase.
  2. Gift Cards can be redeemed against all products on the the ENDERLEGARD.COM website.
  3. Gift Cards are non transferable and may not be returned or exchanged for cash.
  4. If your order total is less than the value of the Gift Card, the remaining balance can be used as credit against future orders.
  5. If your order exceeds the value of the Gift Card and you have existing store credit, this may be redeemed to cover the remaining balance. All remaining balances exceeding the value of your Gift Card or store credit balance must be paid by credit or debit card.
  6. If you return products you have purchased using a Gift Card, the remaining balance will be available as store credit.
  7. Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy also be sent to the purchaser as confirmation of dispatch.
  8. ENDER LEGARD Ltd is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
  9. ENDER LEGARD Ltd is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
  10. ENDER LEGARD Ltd reserves the right to cancel a Gift Card if we deem such action necessary.
  11. Sales tax (VAT) and shipping costs are applicable on any products purchased with a ENDER LEGARD Ltd Gift Card.

 

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INSURANCE, DELIVERY AND OWNERSHIP OF GOODS

 

In all instances, you as the purchaser will own the goods your have purchased from ENDER LEGARD Ltd only once (a) we have received payment in full, or (b) we deliver the goods to you. ENDER LEGARD Ltd insures each purchase during the time it is in transit until it is delivered to the address you have specified. A signature will be required upon delivery at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us. Note that while we aim to dispatch orders within 24 hours (excluding weekends, bank or public holidays), delivery times remain estimates. ENDER LEGARD Ltd is not responsible for any delays which may be caused by customs clearance processes at your destination.

 

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RETURNS AND EXCHANGES

 

Customers have the right to cancel or exchange their orders provided they give us formal written notice within 14 days after receipt of the goods and subsequently dispatch said goods to us no later than 14 days from receipt of their purchase. Returns requests should be submitted by email to returns@enderlegard.com. If goods have already been sent to you at the time you request a return, we will withhold reimbursement or replacement until we have received the original items back from you and confirmed that they meet the terms of our Returns Policy. The costs and responsibility of returning the goods will be the customers responsibility.

 

All returned items should be unused with all garment tags attached. Returns that are damaged or soiled or those which have the protective adhesive hygiene strip removed, will not be accepted and will be sent back to the customer and/or a refund refused. 

 

Faulty Goods - Goods that have been received damaged or where a manufacturing fault has been identified may be returned to us within 30 days of receipt under The Consumer Rights Act 2015 for a full refund. Items that have been damaged as a result of normal wear and tear or through customer negligence (e.g. caring for the garment incorrectly) cannot be considered to be faulty. To request a Returns Authorisation (RA) number for faulty goods, email customercare@enderlegard.com

 

Returns that do not meet our Returns Policy cannot be accepted and will sent back to the customer. 

 

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OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

 

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THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. 

 

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USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

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PERSONAL INFORMATION

 

In order to make purchases on the Site you will be required to provide information about yourself that is true, accurate, current, and complete in all respects. You will also be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. Your submission of personal information through the store is governed by our Privacy Policy. Please refer to our Privacy Policy for further information about how we use your data.

 

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ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

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INTELLECTUAL PROPERTY RIGHTS AND OTHER PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

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DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall ENDER LEGARD Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

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INDEMNIFICATION

 

You agree to indemnify, defend and hold ENDER LEGARD Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

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SEVERABILITY

 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

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TERMINATION

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

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ENTIRE AGREEMENT

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

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COMPLAINTS AND GOVERNING LAW

 

Complaints about us should be emailed to customercare@enderlegard.com Please include your full name, address and contact details together with your date of purchase and order reference number (where applicable). These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with English law and the relevant courts of England and Wales will have exclusive jurisdiction.

 

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CHANGES TO TERMS OF SERVICE

 

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

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CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us at customercare@enderlegard.com

 

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Size Guide
Ender Legard Size Guide 2016
Shipping & Delivery

 

IMPORTANT

In all instances, quoted delivery times start from the moment your order is accepted (i.e. on receipt of your cleared payment) and by default includes an additional 24 hours processing period during which time your items will be prepared for shipment.

 

UK DELIVERY TIMES & COSTS

 

ENDER LEGARD Ltd will by default dispatch all domestic (UK) orders at a cost of GBP5 using a standard 3-5 business day service within 24 hours of receipt of cleared payment. Express UK delivery is available for an additional charge and should be specified at checkout. All orders are trackable and require a signature upon delivery. *Garments purchased on pre-order, will ship once they are in stock.

 

INTERNATIONAL DELIVERY TIMES & COSTS

 

For the USA, Canada and countries in the European Union we offer a FLAT RATE SHIPPING CHARGE of GBP£19 (approx. US$25, €22) on a 4-5 business day economy service, or GBP£25 ($32/ €29) for a 1-3 business day express delivery service with either FEDEX, UPS or DHL. For Australia and New Zealand we offer a 7-10 business day economy service for GBP£20 (AUS $40) or a 3-5 business day express service for GBP£30 (AUS $60). For Africa, Oceana, South America, the Middle East and Asia, shipping rates start at £30 ($42) for a 4-7 business day economy service, or £50 ($72) for a 3-4 business day express delivery service with either FEDEX, UPS or DPD. Note that all international delivery times are estimates. ENDER LEGARD Ltd is not responsible for any delays caused by customs clearance processes at your destination. *Garments purchased on pre-order, will ship once they are in stock.

 

DUTIES, TAXES and CUSTOMS CLEARANCE CHARGES

 

Only orders from within the UK or European Union are subject to 20% VAT. If you are ordering from outside the UK or European Union, you will not be charged UK VAT. Note that you will however be liable for any/all import duties, fees and taxes that may be levied on your order by your country customs department. For US customers with an order value of up to $800, no import duties are due. For Australian customers, the import threshold is AUD 1,000. Above these amounts, import duties will apply. Charges will usually be due at the point of delivery so to avoid any unnecessary surprises, please contact your country customs office for more information about import thresholds or exemptions on tax or duty due on your purchase. Important: If you do not wish to pay the charges levied by your Customs and Border Protection Agency and refuse delivery of your order after it has been shipped by ENDER LEGARD Ltd, all/ any return charges will be passed on to you. That means your original shipping charges will not be refunded and the cost of returning the item to us will be deducted from your refund. Customs charges are unfortunately not under our control and ENDER LEGARD Ltd cannot be held liable for them or offer customers refunds or credit as compensation. (Note, if after taking receipt of your order you choose to return a garment to us, you will be able to reclaim the import or customs duties originally paid. Please check with your Customs and Border Protection agency for guidance)

 

INSURANCE

 

For your peace of mind, each purchase from ENDER LEGARD Ltd is insured and trackable during the time it is in transit until it is delivered to you. A signature will be required upon delivery at which point responsibility for your purchased goods passes to you. Note: If you have specified a recipient who is not you for delivery purposes (e.g. as a gift or if you are out) then you accept that evidence of a signature by them (or at the specified delivery address) is evidence of delivery and fulfilment by ENDER LEGARD Ltd and transfer of responsibility in the same way.

 

CUSTOMER SERVICE

If you have additional questions about our delivery policy, call us on +44 (0) 7376 914195 Mon-Fri from 10am - 6pm GMT, or if you prefer email us at customercare@enderlegard.com

 

 

FAQs

  

OUR GARMENTS

 

What makes ENDER LEGARD garments so special?

Which style is best for my body shape?

How do ENDER LEGARD garments fit? 

What size should I order?

What are your Limited Editions?

How do I care for my ENDER LEGARD garments?

Are ENDER LEGARD garments ethically produced?

 

ORDERING & PAYMENT

 

Do you accept international orders?

Is it safe to purchase online from your online store?

Do I need to create an account to make an online purchase?

My order won’t go through. What’s wrong?

I ordered the wrong item/ size online. Can I change my order?

 

SHIPPING & DELIVERY

 

How will my order be shipped and how much will it cost?

I need my order quickly. How long will it take to arrive?

Will I be able to track my order online?

Will I need to pay any Duties or Taxes on my order?

What happens if my order never arrives?

 

RETURNS

 

Can I return or exchange my order?

Will I be refunded my shipping charges for returned items?

How long does it take after I’ve returned my item before I can get my refund/ replacement?

 

CUSTOMER SERVICE

 

How do I contact you if I need additional help?

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OUR GARMENTS

 

What makes ENDER LEGARD garments so special?

Quite simply, our garments work as intended thanks to our superior design, fit, fabrics and Northern European production. We pay attention to the details that others neglect. See what makes ENDER LEGARD different by reading what our customers say.

 

• Advanced European fabrics for comfort and support. No scratchy threads, itchy labels or cheap elasticated nylon fabrics.

• Superior bust support! Our unique design and cut delivers unmatched functionality. Banish the risk of garment malfunction.

• Attention to detail. Seamless design with smoothing hipline. No VPL to show through your dress.

• Versatility. Our underpinning corsets can be worn as underwear or outerwear, all year through. Accessorise with a jacket, lace top or summer shirt for a trend-setting look no matter the season.

• Convenience. We include a standard Hook and Eye closure in the crutch of all our bodysuits so you'll never get caught short when nature calls.

• Quality and Ethics. Our garments are produced exclusively in Northern Europe. No mass production in Asian sweatshops.

 

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Which style is best for my body shape?

We all have different body shapes and expectations. Ender Legard garments are designed to give you the best bust support possible when wearing speciality cut dresses (backless, frontless, strapless) so start with your bust size. For larger bust sizes that need full support without adding any additional volume, we designed our HOLLY bodice. For smaller bust sizes up to D-cup requiring volume and lift, choose our UMA bodice which has lightly padded cups and extra removable padding for a more classic ‘push-up’ effect. And if you need extra shaping support - including butt lift and waist clincher - choose our MIA bodice in stronger shaping mesh for a push up look with extra contour shaping. The sizing guide on our product pages is a great place to start.

 

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How do ENDER LEGARD garments fit? 

All our garments are made to give you the best bust support and comfort when wearing dresses featuring speciality cuts (backless, frontless and strapless) We use only the best, European made stretch lace and power mesh to give you additional shaping support for your butt, waist or tummy so in all cases our garments should be a firm fit. This is especially true if you’re choosing one of our specialist lingerie corsets.

 

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What size should I order?

To choose the garment size which best fits your figure, start by knowing your correct bust size. Use our international sizing guide on the product page to check our sizing specs against your measurements. If you still have questions, we’re be happy to help. Email us for some personal help and advice at customercare@enderlegard.com

 

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What are your Limited Editions?

We sometimes source speciality fabrics and rare materials for short runs or one-off signature pieces which we only make available online. The best way to make sure you are in the know when we launch a limited edition, is to sign up for our newsletter.

 

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How do I care for my ENDER LEGARD garments?

To prolong the life of your ENDER LEGARD garment, we suggest a cold water hand wash for your Power Mesh or Lace bodice using a mild detergent. Do Not Bleach. Lay Flat to Dry. Do not iron. For your silk corset or bodysuit, Delicate Dry Clean only. 

 

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Are ENDER LEGARD garments ethically produced?

Absolutely. Our production is based in Northern Europe with factories we have personally visited and approved. Our factories have a long tradition of skilled lingerie production and adhere to SEDEX guidelines for employing responsible and ethical business practices. (www.sedexglobal.com)

 

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ORDERING & PAYMENT

 

Do you accept international orders?

Yes, we have customers from all over the world! Check the list of countries we ship to at checkout. If your country is not listed, just email customercare@enderlegard.com and we’ll get your country added.

 

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Is it safe to purchase online from your online store?

Yes! We use Shopify Payments powered by STRIPE for Visa, MasterCard, Amex or Maestro card payments, and PAYPAL as our online payment processing methods. Both payment providers use the highest levels of encryption technology to ensure safe transmission of your payment and personal information. We do not store any credit card details nor do we share your personal information with any third party so you can be assured your details remain private. However, if you are still concerned with placing your order online, email customercare@enderlegard.com and we will contact you alternative options to complete payment of your order.

 

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Do I need to create an account to make an online purchase?

It’s totally up to you. You can choose to create an account or simply check out as a guest.  

 

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My order won’t go through. What’s wrong?

If you get error message or a ’declined’ notice at checkout, don’t panic! There’s usually a simple explanation. Check that your billing address matches the address on your bank statements or that the card information you provided is free from any typos, and try again. If the problem persists, email or call us and we’ll work with you to get your order shipped!

 

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I ordered the wrong item/ size online. Can I change my order?

Sure! We usually ship in-stock items within 24 hours of receiving payment so as long as we receive your request before we ship, you can amend, alter or even cancel your order as you like. If you’ve already received your garment and discover after trying it on that you have the wrong size, don’t panic. We’ll help you choose the right garment. Just email customercare@enderlegard.com and we’ll talk you through the exchange process.

 

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SHIPPING & DELIVERY

 

How will my order be shipped and how much will it cost?

All domestic (UK) orders ship by default using a standard 3-5 business day delivery service for a cost of GBP5. An optional Express Delivery service is available for an additional charge at checkout. For the USA, Canada and countries in the European Union, shipping starts at GBP19 (approx US$25/ €22) for a standard 3-5 day economy delivery. For Australia, Africa, South America, the Middle East and Asia, shipping rates start at GBP20 (US$26) for a 7-10 business day economy service with either FEDEX, UPS or DHL. Alternative Express Delivery options are available at checkout.

 

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I need my order quickly. How long will it take to arrive?

We usually ship in-stock items within 24 hours of receiving your payment confirmation so depending on your delivery destination and which shipping priority you chose (standard or optional express delivery), expect delivery within 1-10 business days after despatch. There may be the occasional delay due to Customs Clearance processes which are out of our control, but we’ll always do our best to make sure you get your order as quickly as possible and advise you of any unforseen delays. Garments marked 'pre-order' will ship as stated on the individual item's description page. 

 

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Will I be able to track my order online?

Yes. All orders are trackable. Once your order has been shipped, we’ll send you an email containing your order tracking number. If you don’t receive this within 24 hours of placing your order, please let us know by emailing customercare@enderlegard.com with your order number as reference.

 

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Will I need to pay any Duties or Taxes on my order?

Only orders from within the UK or European Union are subject to 20% VAT. If you are ordering from outside the UK or European Union, you will not be charged UK VAT but will be liable for any/all import duties, fees and taxes that may be levied on your order by your country customs department. For US customers with an order value of up to $800, no import duties are due. For Australian customers, the import threshold is AUD 1,000. Above these amounts, import duties will apply. Charges will usually be due at the point of delivery so to avoid any unnecessary surprises, please contact your local customs office for more information. These charges are unfortunately not under our control and we cannot be held liable for them or offer customers refunds or credit as compensation. (Note, if for whatever reason you choose to return a garment to us after taking receipt of your consignment, you will be able to reclaim any import or customs duties originally paid) Please see our Shipping and Delivery page for more information.

 

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What happens if my order never arrives?

We ship all orders with insurance cover as standard. In the unlikely event that your order has been lost by the courier, just let our customer service team know and we’ll express ship you a replacement, free of charge. 

 

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RETURNS & EXCHANGES

 

Can I return or exchange my order?

Of course! We’d like you to be happy with your purchases from us, so we’ve made our 14-day Returns / Exchange process really easy. First step is to check whether the item is eligible for return or exchange. Items that have been worn (other than to try on for sizing and fit), altered, damaged or soiled in any way - including the removal of the hygiene strip or garment labels - are unfortunately non-returnable. If the item is unused (other than to try on for sizing and fit), with its original packaging intact and in the same ‘as new’ condition that you received it, simply email returns@enderlegard.com within 14 days of receiving your order noting your original order number, and we’ll allocate a Returns Merchandise Authorisation (RMA) number to your purchase. To reduce the risk of late returns, we strongly recommend that you let us know in writing within 7 days of receiving your goods that you'd like to return your purchase. That way you'll have enough time to dispatch your return or exchange to us within the required 14-day returns period. Please do not return items to us without requesting a RMA number as these will not be accepted. Returns that do not meet our policy will not be accepted and will be sent back to the customer. See our full Returns Policy in the footer of this website.

 

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How long does it take after I’ve returned my item before I can get my refund/ replacement?

Once the returned item has been received and checked, we’ll either ship a replacement (if an exchange was agreed) or offer you a refund (excluding original shipping costs and any 'restocking fee' due as a result of damage to the ENDER LEGARD presentation box, up to a value of GBP15) Refunds will be credited to the original payment method within 5 working days but may take up to 10 working days to show on your account due to varying processing times between payment providers. Please remember to use a registered, trackable (and preferably insured) service when returning items to us. ENDER LEGARD cannot be held liable for the loss or damage of items being returned.

 

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Will I be refunded my shipping charges, sales taxes or customs duties for returned items?

If your order has been sent to a destination within the European Union, all sales taxes (VAT) will be refunded. Outside the European Union, customs duties and sales taxes may be recoverable by contacting your local customs bureau directly. ENDER LEGARD is not able to refund the original shipping charges for returned goods or for the cost of returning items to us other than for items which were delivered damaged or deemed by us to be faulty. Additional advice and instructions on how to claim back any import duties or fees paid is available by contacting customercare@enderlegard.com

 

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CUSTOMER SERVICE

 

How do I contact you if I need additional help?

You can call us on +44 (0) 737 691 4195 Mon-Fri from 10am - 6pm GMT, or if you prefer email us at customercare@enderlegard.com. We’ll be happy to answer any questions you have about our garments or your order. 

 

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