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Terms and Conditions

This website is operated by ENDER LEGARD Ltd, a company registered in England and Wales under registration number 6597598 and registered at Unit 1, The Workhouse, 90A Camberwell Road, London SE5 0EG, UNITED KINGDOM. Our VAT number is GB 971 1526 24.

 

Throughout the site, the terms “we”, “us” and “our” refer to ENDER LEGARD Ltd. 

 

ENDER LEGARD Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By accessing or using any part of the site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. 

 

Online Store Terms

General Conditions

Accuracy, Completeness and Timeliness of information

Modifications to the service and prices

Ordering our products

Accuracy of billing and account information

Payment

Gift Cards

Insurance, delivery and ownership of goods

Returns, Refunds and Exchanges

Optional tools

Third-party links

User comments, feedback and other submissions

Personal information

Errors, inaccuracies and omissions

Intellectual property rights and other prohibited uses

Disclaimer of warranties: Limitation of liability

Indemnification

Severability

Termination

Entire agreement

Complaints and governing law

Changes to terms of service

Contact information

 

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ONLINE STORE TERMS

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

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GENERAL CONDITIONS

 

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

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ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

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PRICE CURRENCY AND TAXES

 

Prices displayed on our site are in GBP and may be subject to change without notice. Prices shown are exclusive of VAT to accommodate those customers ordering from outside the UK or European Union where UK VAT rates are not applicable. For customers whose payment card is not denominated in UKSterling, the final price will be calculated based on the exchange rate on the day your card issuer processes the transaction. ENDER LEGARD Ltd reserves the right to modify or discontinue a Product or Service (or any part or content thereof) without notice at any time and without liability.

 

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ORDERING OUR PRODUCTS

 

All orders are subject to acceptance and availability. Items held in your shopping basket are not reserved and may be purchased by other customers. In some instances, we may give you the opportunity of making an Advance Payment for out of stock items to ensure that you receive this item in priority once our stock has been replenished. In instances where items have subsequently become unavailable or delayed, we will notify you by email and refund the Advance Payment to your credit/debit card within 14 days. Your rights regarding Advance Purchases are the same as those for any other purchase at ENDER LEGARD Ltd. As an alternative to Advance Purchases, you may choose to register your email address for notification of arrival of the selected items not held in stock. 

 

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited. 

 

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ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

 

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PAYMENT

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GIFT CARDS

 

ENDER LEGARD Ltd Gift Cards (Virtual or Printed) are sold subject to the following terms.

 

  1. Gift Cards are valid for 12 months from date of purchase.
  2. Gift Cards can be redeemed against all products on the the ENDERLEGARD.COM website.
  3. Gift Cards are non transferable and may not be returned or exchanged for cash.
  4. If your order total is less than the value of the Gift Card, the remaining balance can be used as credit against future orders.
  5. If your order exceeds the value of the Gift Card and you have existing store credit, this may be redeemed to cover the remaining balance. All remaining balances exceeding the value of your Gift Card or store credit balance must be paid by credit or debit card.
  6. If you return products you have purchased using a Gift Card, the remaining balance will be available as store credit.
  7. Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy also be sent to the purchaser as confirmation of dispatch.
  8. ENDER LEGARD Ltd is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
  9. ENDER LEGARD Ltd is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
  10. ENDER LEGARD Ltd reserves the right to cancel a Gift Card if we deem such action necessary.
  11. Sales tax (VAT) and shipping costs are applicable on any products purchased with a ENDER LEGARD Ltd Gift Card.

 

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INSURANCE, DELIVERY AND OWNERSHIP OF GOODS

 

In all instances, you as the purchaser will own the goods your have purchased from ENDER LEGARD Ltd only once (a) we have received payment in full, or (b) we deliver the goods to you. ENDER LEGARD Ltd insures each purchase during the time it is in transit until it is delivered to the address you have specified. A signature will be required upon delivery at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us. Note that while we aim to dispatch orders within 24 hours (excluding weekends, bank or public holidays), delivery times remain estimates. ENDER LEGARD Ltd is not responsible for any delays which may be caused by customs clearance processes at your destination.

 

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RETURNS, REFUNDS AND EXCHANGES

 

Customers have the right to return their orders for refund provided they give us formal written notice within 30 days after receipt of the goods and subsequently dispatch said goods to us no later than 30 days from receipt of their purchase. Returns requests should be submitted by email to returns@enderlegard.com. If goods have already been sent to you at the time you request a return, we will withhold reimbursement or replacement until we have received the original items back from you and confirmed that they meet the terms of our Returns Policy. The costs and responsibility of returning the goods will be the customers responsibility.

 

All returned items should be unused with all garment tags attached. Returns that are damaged, altered or soiled as defined in our Returns & Refunds Policy or those which have the protective adhesive hygiene strip removed, will not be accepted and will be sent back to the customer and/or a refund refused. 

 

Exchanges are currently not offered. If you have ordered the wrong size/ colour or style we suggest you order the item again in the preferred size/ colour or style and send back the item(s) you no longer need.

 

Faulty Goods - Goods that have been received damaged or where a manufacturing fault has been identified may be returned to us within 30 days of receipt under The Consumer Rights Act 2015 for a full refund. Items that have been damaged as a result of normal wear and tear or through customer negligence (e.g. caring for the garment incorrectly) cannot be considered to be faulty. To request a Returns Authorisation (RA) number for faulty goods, email customercare@enderlegard.com

 

Returns that do not meet our Returns & Refunds Policy cannot be accepted and will sent back to the customer. 

 

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OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

 

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THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. 

 

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USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

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PERSONAL INFORMATION

 

In order to make purchases on the Site you will be required to provide information about yourself that is true, accurate, current, and complete in all respects. You will also be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. Your submission of personal information through the store is governed by our Privacy Policy. Please refer to our Privacy Policy for further information about how we use your data.

 

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ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

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INTELLECTUAL PROPERTY RIGHTS AND OTHER PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

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DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall ENDER LEGARD Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

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INDEMNIFICATION

 

You agree to indemnify, defend and hold ENDER LEGARD Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

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SEVERABILITY

 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

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TERMINATION

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

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ENTIRE AGREEMENT

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

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COMPLAINTS AND GOVERNING LAW

 

Complaints about us should be emailed to customercare@enderlegard.com Please include your full name, address and contact details together with your date of purchase and order reference number (where applicable). These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with English law and the relevant courts of England and Wales will have exclusive jurisdiction.

 

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CHANGES TO TERMS OF SERVICE

 

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

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CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us at customercare@enderlegard.com

 

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Size Guide
ENDER LEGARD Size Guide 2018
Shipping & Delivery

SIGN-UP HERE for your FREE INTERNATIONAL SHIPPING voucher code and apply it at checkout!

 

DELIVERY TIMES // COSTS - We ship all orders from London, UK with Royal Mail, FEDEX or UPS using a fully trackable service needing a signature upon delivery. Delivery times are estimates and usually start 24 hours after your order has been placed to allow for order packing (we do everything by hand!) 

 

UNITED KINGDOM

 

FREE - Standard Shipping (7-10 business days)

£7.30 - Express Shipping (1-3 business days) 

 

EUROPE (AT, BE, DK, FR, DE, IE, IT, NL, PL, PT, ES)

FREE - Standard Shipping (7-10 business days) 

€22 (GBP 19.45) - Express Shipping (2-3 business days)

 

EUROPE (Other)

FREE - Standard Shipping (7-10 business days)

from €28 (£25) - Express Shipping (4-6 business days)

 

USA (& CANADA

)

FREE - Standard Shipping (7-10 business days) 

$24 (£19.80) - Express Shipping (2-3 business days)

 

AUSTRALIA (& NEW ZEALAND

)

FREE - Standard Shipping (7-10 business days)

AUD36 (£24.45) - Express Shipping (4-6 business days)

 

SOUTH & CENTRAL AMERICA

$26 (£20) - Standard Shipping (9-14 business days)

 

MIDDLE EAST // ASIA

$33 (£25) - Standard Shipping (7-10 business days)

$39 (£29) - Express Shipping (4-6 business days)

 

SOUTH AFRICA

 

$39 (£30) - Standard Shipping (7-10 business days)

 

 

DUTIES, TAXES and CUSTOMS CLEARANCE CHARGES

 

Non EU countries may levy import duties if your order value goes over a certain threshold. For US customers this threshold is $800 and for Australian customers it is AUD 1,000. These charges are unfortunately not under our control. If you have been charged import duties and then want to return your item to us for a refund, you'll be able to reclaim these charges. Your Customs and Border Protection agency can offer guidance. 

 

INSURANCE

 

All items are shipped insured and tracked and will need a signature upon delivery at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (e.g. as a gift or if you are out) then you accept that evidence of a signature by them (or at the specified delivery address) is evidence of delivery and fulfilment by ENDER LEGARD Ltd and transfer of responsibility in the same way.

 

CUSTOMER SERVICE

If you have additional questions about our delivery policy, call us on +44 (0) 7252 4666 Mon-Fri from 10am - 6pm GMT, or if you prefer email us at customercare@enderlegard.com

 

 

HELP

Need Help or Advice? Our stylists are available on LiveChat, by email, on Messenger or by telephone (+44 207 2524666) Monday to Friday from 10am - 6pm (GMT)