Why Our Garments Are Special

Shipping & Delivery

All orders are shipped tracked and insured from London, United Kingdom. Standard Delivery times quoted below are estimates and may vary depending on destination, carrier and customs. Express shipping options are available at checkout.

For RUSH orders from our Made To Order seamless collection, please see our FAQ.

UNITED KINGDOM - from £5.85 (7-10 Business Days)

USA & CANADA - from USD $31 (7-10 Business Days)

EUROPE - from €19.70 (7-10 Business Days)

AUSTRALIA & NEW ZEALAND from AUD47 - (10-14 Business Days)

SOUTH & CENTRAL AMERICA from US$36

MIDDLE EAST & ASIA from US$33

SOUTH AFRICA from US$39

DUTIES, TAXES and CUSTOMS CHARGES

If you are based in the USA or Australia, you will not need to pay duty as long as the total value of your purchase does not exceed US$800 or AUD$1,000.

EU Customers & BREXIT. The new UK and EU trade agreement establishes zero tariffs or quotas on trade between the UK and EU where goods meet the relevant rules of origin. For ENDER LEGARD lingerie garments under HS code 6212 9000 00 that have been produced in Great Britain or the EU, the relevant EU regulation to claim Preferential (PREF) Duty of 0.0% is D22530/20.

Customers in the EU should therefore not be required to pay additional import duties on their purchase and ENDER LEGARD will always include all necessary commercial export documentation to facilitate customs clearances.

However, where your purchase exceeds the EU goods import threshold value of €139, your national customs department will levy standard VAT on your import.

This will vary depending on your location. For Germany for example, this will be 19%, France 20%, Ireland 21% etc. In real terms it means that depending on your country VAT rate, your purchase from ENDER LEGARD should cost more or less the same as prior to BREXIT.

*Any Disbursement fees applied by a courier to clear goods through your local Customs/ VAT office remain the responsibility of the recipient of the goods.

Customers in all other countries not mentioned here should check with their relevant Customs Agencies for guidance on Import Duties/ Import VAT due.

INSURANCE

All items are shipped insured and tracked and may need a signature upon delivery at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (e.g. as a gift or if you are out) then you accept that evidence of a signature by them (or at the specified delivery address) is evidence of delivery and fulfilment by ENDER LEGARD Ltd and transfer of responsibility in the same way.

CUSTOMER SERVICE

If you have additional questions about our delivery policy, call us on +44 (0) 7252 4666 Mon-Fri from 10am - 6pm GMT, or if you prefer email us at customercare @ enderlegard.com